Raworths LLP
Making a complaint Making a complaint

Making a complaint

Business

We act for businesses as well as the people who create, own and invest in them, building long term relationships with our clients to understand the unique challenges and opportunities they face. Our depth of experience and knowledge is focussed on providing practical advice designed to meet all our clients’ business needs.

Individuals & Families

We understand how important your case is, our experienced teams are on hand to provide practical and effective legal advice. With one of the largest teams of lawyers in North Yorkshire we work for wealthy individuals and their families, trusts and family businesses - your needs are at the heart of what we do.

Property

Our Commercial, Residential and Agricultural Property teams have the expertise to help you deal with the opportunities and challenges of the freehold and leasehold real estate market. We have substantial depth of experience of the property world and its demands which gives us the crucial ability to help you achieve your aims.

Resolving Disputes

Disputes are an unavoidable fact of life, but when they happen it is essential to find a quick, effective and practical solution to the situation. Whether your issues are commercial or business related, family or personal, we have the depth of experience, imagination and expertise to help you solve your problems.

Client service is at the heart of all we do. Our aim is to listen to understand our clients’ needs and to work with them to help achieve their objectives. We are committed to providing a high quality service and to dealing with all our clients fairly.  We acknowledge that despite our best intentions we may not always get it right.  If at any point you become unhappy or concerned about our service, we need you to tell us about it immediately so that we can do our best to understand and resolve the situation.

Making a complaint to us

If you feel unhappy about any aspect of our service please raise your dissatisfaction with the person who is dealing with your case.  If you think this is inappropriate, please contact the solicitor with overall responsibility for your case.  You will find details in the Confirmation of Instructions Letter received at the start of your case.

If after doing the above, you remain dissatisfied and you wish to make a formal complaint please contact our Managing Partner, Zoe Robinson.  Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  Their help is free.  They will look at your complaint independently and it will not affect how we handle your case.  Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint direct with us first.  If you have, then there are some time limits for taking your complaint to the Legal Ombudsman.  You must do so:

  • Within six months of receiving our final response to your complaint and
  • No more than six years from the date of the act or omission about which you are complaining, or
  • No more than three years from which you should reasonably have known, there was a cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.  Their contact details are:

Visit:    www.legalombudsman.org.uk

Call:     03005550333 between 9 a.m. to 5 p.m.

Email:   enquiries@legalombudsman.org.uk

Legal Ombudsman, P O Box 6806, Wolverhampton, WV1 9WJ

 

How the Solicitors Regulation Authority can help you

The Solicitors Regulation Authority can help you if you are concerned about the way in which we have behaved. This could be because you do not feel that we have behaved independently, fairly or with integrity. You can raise your concerns with the Solicitors Regulation Authority