On 13 June 2014, changes came into force which alter the way businesses deal with consumers. The Distance Selling Regulations 2000 are being replaced by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If your business deals with consumers, you will need to be aware of the changes and in particular, the rights that consumers have when they form contracts with you.
As a business, if you have been trading with consumers you will be aware of various rights that the consumer had. The new Regulations keep a lot of the old requirements but also add some new ones of which you should be aware.
Many obligations are changing, but key obligations include:
You should review your terms and conditions with consumers to make sure that they reflect the new Regulations. The Schedules to the Regulations as referred to above are a good start to check what information you need to give to consumers before a contract. Make sure you make clear to the consumer all costs they will incur (including payment for returns if they cancel, if that is usual for your business).
This article deals with the new Regulations in general, but for a more bespoke response to your situation, please take legal advice.
Phil Parkinson is a solicitor in the Corporate / Commercial unit. To contact Raworths telephone 01423 566666 or visit our offices at Eton House, 89 Station Parade, Harrogate, HG1 1HF. Alternatively, you can email Phil – firstname.lastname@example.org